CM

IT Systems Administration & Infrastructure

Connor McLaughlin

Hands-on support engineer with 6+ years solving real-world endpoint, network, and identity problems across enterprise environments.

LinkedIn View Experience

Core Skills

Networking

DHCP, SLAAC, DNS, TCP/IP, VLAN segmentation, firewalling

Microsoft Ecosystem

Active Directory, Entra ID, SCCM, O365, Windows administration

Linux Administration

RHEL 9, Ubuntu, NixOS, hardening, service operations

Platform & Automation

KVM, Hyper-V, Proxmox, PowerShell, Python scripting

Work Experience

Bell Techlogix

Deskside Support Engineer

May 2025 - Present | Mason, Ohio
  • Provide on-site IT support for 1,000+ employees, resolving complex hardware and software failures, network connectivity issues, and authentication problems that require advanced hands-on diagnosis beyond standard helpdesk capabilities.
  • Execute workstation deployment including Windows imaging, driver installation, domain integration, and user profile configuration while maintaining Active Directory accounts and group memberships for onboarding and role transitions.
  • Oversee asset lifecycle management encompassing hardware refreshes, break/fix equipment replacement, and service request documentation to ensure contract compliance and inventory accuracy.
  • Partner with vendor support and internal IT teams to escalate critical issues, coordinate warranty-based hardware repairs, and implement solutions for systemic issues including group policy conflicts, application configuration problems, and software compatibility issues.

Atos / WebHelp

Level 3 IT Administrator

Sept 2023 - May 2025 | Northrop Grumman Contract
  • Investigated and documented novel and systemic incidents across OS, app, networking, and authentication domains.
  • Built PowerShell automation workflows for SCCM, AD, and remote command execution.

Atos / WebHelp

Level 2 IT Administrator

July 2021 - Sept 2023 | Siemens + Entergy Contracts
  • Led onboarding and readiness training for new hires, aligned to KPI and environment requirements.
  • Handled second-level escalation queues for complex, research-heavy issues.

Atos / WebHelp

Level 1 IT Administrator

July 2019 - July 2021 | City of San Diego Contract
  • Built a PowerShell TUI that improved helpdesk AD operations and reduced handling time.
  • Served as first-line support, managing 30-40 calls/tickets per day.

Homelab Projects

Networking

MikroTik (RouterOS)

Architected segmented VLAN/subnet topology for home, services, and camera zones. Implemented dual-stack routing, DHCP + IPv6 delegation, and layered firewall policy to balance isolation and controlled inter-zone communication.

Server Administration

Dell PowerEdge, RHEL 9

Deployed and maintain NextCloud with SELinux hardening and Cloudflare Zero Trust access, delivering private cloud utility with enterprise-style controls in a homelab footprint.

Cloud Infrastructure

AWS, Nginx, Debian

Operate a secure Lightsail-hosted WordPress stack and integrated email security with DMARC, DKIM, and SPF while tracking performance through Search Console analytics.

Certifications