Networking
DHCP, SLAAC, DNS, TCP/IP, VLAN segmentation, firewalling
IT Systems Administration & Infrastructure
Connor McLaughlin
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Hands-on support engineer with 6+ years solving real-world endpoint, network, and identity problems across enterprise environments.
- 6+ years in IT
- L1–L3 support coverage
- Hybrid remote + onsite
Core Skills
Microsoft Ecosystem
Active Directory, Entra ID, SCCM, O365, Windows administration
Linux Administration
RHEL 9, Ubuntu, NixOS, hardening, service operations
Platform & Automation
KVM, Hyper-V, Proxmox, PowerShell, Python scripting
Work Experience
Bell Techlogix
Deskside Support Engineer · L3Harris Contract
- Provided deskside IT support for a 800+ user enterprise environment, maintaining a 98% first-contact resolution rate for complex hardware, software, authentication, and network issues requiring advanced hands-on troubleshooting.
- Deployed and configured an average of 35 Windows desktops and laptops weekly, helping to streamline imaging, driver installation, Active Directory provisioning, domain integration, and user profile migration where required.
- Oversee asset lifecycle management encompassing hardware refreshes, break/fix equipment replacement, and service request documentation to ensure contract compliance and inventory accuracy.
- Partner with vendor support and internal IT teams to escalate critical issues, coordinate warranty-based hardware repairs, and implement solutions for systemic issues including group policy conflicts, application configuration problems, and software compatibility issues.
Atos / WebHelp
Level 3 IT Administrator · Northrop Grumman Contract
- Investigated and documented novel and systemic incidents across OS, app, networking, and authentication domains.
- Built PowerShell automation workflows for SCCM, AD, and remote command execution.
Atos / WebHelp
Level 2 IT Administrator · Siemens + Entergy Contracts
- Led onboarding and readiness training for new hires, aligned to KPI and environment requirements.
- Handled second-level escalation queues for complex, research-heavy issues.
Atos / WebHelp
Level 1 IT Administrator · City of San Diego Contract
- Built a PowerShell TUI that improved helpdesk AD operations and reduced handling time.
- Served as first-line support, managing 30-40 calls/tickets per day.
Homelab Projects
Networking
Architected segmented VLAN/subnet topology for home, services, and camera zones. Implemented dual-stack routing, DHCP + IPv6 delegation, and layered firewall policy to balance isolation and controlled inter-zone communication.
Server Administration
Deployed and maintain NextCloud with SELinux hardening and Cloudflare Zero Trust access, delivering private cloud utility with enterprise-style controls in a homelab footprint.
Cloud Infrastructure
Operate a secure Lightsail-hosted WordPress stack and integrated email security with DMARC, DKIM, and SPF while tracking performance through Search Console analytics.
Declarative Systems Management
Configured a reproducible desktop environment utilizing NixOS and Home Manager, creating modular, version-controlled system configurations for daily operations.
Certifications